Thank you for shopping with Grayson Trip. We take pride in providing high-quality travel accessories, camping gear, and tech accessories. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns
We accept returns only in the following cases:

  • The item received is damaged, defective, or incorrect.
  • The item must be unused, in its original condition, and in the original packaging.
  • Return requests must be made within 7 days of receiving the order.

We do not accept returns for items due to a change of mind, sizing issues (unless incorrectly sent), or personal preference.

2. How to Request a Return
To initiate a return, please follow these steps:

  • Email us at [email protected] with the subject line “Return Request”.
  • Include your order number, reason for return, and photos of the product (if damaged or incorrect).
  • Our team will review your request and respond within 2–3 business days with further instructions.

3. Return Shipping

  • In most cases, we will arrange for the item to be picked up from your delivery address.
  • If a return pickup is not available in your region, we will guide you through shipping the item back to us.
  • You will not be charged for return shipping if the return is due to our error (defective or wrong item).

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the refund approval status.
  • If approved, we will process your refund through a method coordinated with you (since payments are cash-on-delivery).
  • Refunds are typically processed within 7–10 business days after return confirmation.

5. Late or Missing Refunds
If you haven’t received a refund within the stated time frame:

  • Check your email for refund confirmation.
  • Contact your bank for any pending transactions.
  • If you still have concerns, email us at [email protected] for assistance.

6. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order.

7. Items Not Eligible for Return

  • Used, washed, or damaged items not caused by transit
  • Items returned beyond the 7-day window
  • Custom or personalized items (if offered)

8. Contact Us
For any questions regarding returns or refunds, please contact our support team:
Email: [email protected]